POLICY IMPLEMENTATION

titambire offers promotions periodically & based on order quantities. Offers and promotions are non-
exchangeable and non-refundable. titambire maintains the right to withdraw promotional offers based on
the violation of fair purchasing practice.

Business Address
91 Rushpeak Road Waterfalls Harare Zimbabwe

Returns
In the highly unlikely event you are not completely satisfied with your purchase (with the exception of
medicinal products), we will gladly accept your return for an exchange or a refund. Kindly return your
unused, unopened items with the invoice in their original box and/or packaging in new condition within 30
days for a replacement or refund. Please note that shipping charges on returned items are non-
refundable.

Order Cancellation and Refunds
Any purchases you make through titambire.com are protected by our refund policy. As a client of titambire
you are entitled to cancel your order for the Goods, without any charge being effected to your client
account.

We reserve the right to delay refunding payment for returned goods until titambire has received the goods
in questions and inspection certificate issued on the condition of the returned goods.
Refunds will be processed within 7 days from receipt of item by titambire and evidence of the return is
provided.
We will process the refund directly into your bank account.
titambire offers dedicated reporting on the processing of refunds and any queries should be directed to :
accounts@titambire.com 

NOTE : Positive identification is required at all times.

If you are returning Goods via courier or post office please package the consignment safely, securely and
in protective material. The safety and condition of all goods remain the responsibility of the customer until
they have been handed over to titambire.
Please include the Original Order Number and copy of the Returns Request Number and a copy of your
original invoice with any return.

Breach
If any party (“Defaulting Party“) breaches any of these terms and conditions and fails to remedy such
breach within 7 days of receipt of notice to remedy the breach, the aggrieved party shall be entitled to
claim specific performance or to cancel this agreement forthwith upon written notice to the defaulting
party, without prejudice to its right to recover: any amounts that may be due to it in terms of this
agreement; and any loss or damage suffered as a consequence of the breach or the cancellation of this
agreement.